How can I check my wallet balance ?

Just to the top of home page, wallet balance is shown.

Is it secure to make a payment on BSNL wallet ?

It's absolutely secure! CC Avenue and Zaakpay are the payment gateway partners. All the transactions are executed safely and no personal information regarding your payment is ever accessible to any employee or third party.

How can I create a BSNL Wallet account ?

You just need to click on “Login/Signup” displayed at the top of home page. Next, add your email Id and create a password. You also need to add your mobile number which will be the primary number for your BSNL wallet account. You will receive all the information regarding transaction on this unique number.

I do not have a debit or credit card! How can I make a payment ?

You can make payment through Net Banking by just activating net banking services with your issuing bank. Alternatively, you may also use our 'Cash pickup' and 'Deposit at bank services'.

I can't see my bank in the net banking list. How can I add money to the wallet ?

In case, you are not able to find your bank in the net banking list. Please browse the other payment options available:
- Credit cards (MasterCard or Visa cards)
- Debit cards (MasterCard or Visa cards)
- ATM-cum-Debit cards (Maestro cards)
Currently your bank is not listed with us, however we keep on adding more banks to give more options to user. Apologies for inconvenience.

I want wallet balance to my bank! How much time it will take ?

Just file a ticket! We process your refund within 24-48 Hrs as soon as we receive confirmation from you. As per standard bank procedure, it may take 3 - 15 working days for the refund to reflect in your bank account / card statement. Alternatively, you may check for our "Wallet to Bank" feature available through app only.

Some error prompted while I was a making a payment to the wallet

Due to technical issues, sometimes you may get an error. Please try after sometime.

I was redirected to a page! What is a payment gateway ?

It's completely safe. Payment gateway is an online payment service for e-commerce portals to provide you the internet payment options.

Is there forfeiture of my wallet balance ?

Your money is safe with us! However, if you do not use your wallet balance for six months, it will be forfeited.

I want to create a new password! How can I do that ?

After you log in, hover over your cursor on the BSNL wallet balance and go to 'Account Settings'. Select Password and enter the new one and its done.

Forgot my password! What next ?

Its simple
Click on 'Login' and then on 'Forgot Password'.
Enter your registered email ID and click on 'Send Email'.
Please change your password through the recovery link sent to the registered email address.