BSNL Mobile - Prepaid
"What should I do when the validity of my card is expired? What will happen to the amount, which is still available unutilized in my number?"
"After expiry of the validity of the card, the connection is required to be recharged by the
scratch cards ( meant for same license service area). This recharge is to be done within the grace
period of 15 days from the date of expiry of validity if you want your balance unutilized amount
also to be credited along with the net call value of the new recharge coupon through which you are
recharging. After expiry of the grace period the balance unutilized amount will be lapsed.
During grace period no calls are allowed except emergency ( Toll free ) and IVR call.
These scratch cards are available in different denominations of Rs. 300/- ( with validity
period of 30 days), Rs. 500/- ( with validity period of 45 days), Rs.1000/-( with validity period
of 60 days) and Rs.2000/- ( with validity period of 90 days). Validity starts from the date of
latest recharge.
If recharge is not done with the additional grace period of 60 days (after the normal grace
period of 15 days), the
BSNL Mobile prepaid connection will be lapsed."
"It is a card containing 16-digit secret code to extend your prepaid account. Recharge cards are available in various denominations. When you purchase a recharge card, scratch the hidden portion on the recharge card to know the secret code. Dial 123 and you will be connected to IVRS prompt menu. Choose option 2 to recharge, you will be prompted to enter 16-digit code. Enter the code followed by “#”, the your recharging is activated."
You can get prepaid starter pack or recharge coupon from the nearest CSRs and BSNL appointed distributor outlets and their representatives.
Validity Period is the period of during which you are allowed to make or receive the calls and start with the date activation of your SIM card.
It is meant for recharging purpose and starts from the date of expiry of the validity period
Once your prepaid period expires your account gets deactivated. But you will get a grace period during which you can reactivate your prepaid card by recharging it. In grace period you will not be allowed to make or receive any call.
Incase you don’t recharge your prepaid card during grace period your account get ceased and you may loose your mobile number
"Whenever your talk time value becomes very low or validity period expires or about to expire, please recharge your prepaid account, for that you will be prompted to recharge"
"Recharge vouchers also known as scratch cards/cash cards of various
denominations are readily available through our distributor/retailer network and customer service
centers. For recharge, dial 123 wait for IVRS announcement to select proper option to feed the
secret code and follow the instructions, at end you will be recharged with the appropriate amount.
Entry of wrong secret code repeatedly will debar the recharge facility associated with your
number.
Once discharge option is debarred as above, you have to contact to help line 9415024365 or
nearest CSC giving the Mobile No, Scratch Card No and Secret Number of the Scratch card to release
the bar of recharge facility on your mobile number."
"When you recharge your prepaid card, the new balance will be the sum of calling value (or talk time value) of recharge card (after deduction of processing fee and service tax) and previous balance left."