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Internet Data Center- Service Delivery Model


Monitoring and Management services
  • 24*7 monitoring
  • Automation of administrative tasks.
  • Fault, Configuration & Performance management
  • Client help desk
  • Contract & Third party management
Service Management and Delivery
  • Performance and availability
  • Reporting: Service level, Configuration, Escalation, Threshold
  • Fault and resolution reporting
  • Change and inventory reporting
IT Automation and Workflow
  • Inventory management
  • Application deployment
  • Customer selfservice
Provisioning and Billing
  • Automated provisioning for customers
  • Transparent reporting
  • Comprehensive billing