• Job Responsibilities of NWP-BB Unit
  • Creation of long-term & short-term plan and budget for expansion and upgradation of Broadband assets
    oBroadband (CFA) assets defined as All Broadband aggregation and access devices (such as DSLAM, BNG, T1, T2 and beyond)
    o Compilation and evaluation of expansion plans submitted by each Circle.
    o Liaisoning with other business units for synergy, e.g. CGM (Data Networks) for planning and roll-out of data switches
  • Pro-active evaluation, testing and adoption of new technologies, based on
    oBusiness needs
    oCompetitor benchmarking
  • Formulation of policy for engaging services of external agencies (as and when required) for network expansion, upgradation and back-integration
  • Engaging and monitoring centralized vendors for network upgradation, expansion, back-integration (if any) against pre-defined SLAs (liaisoning with relevant sections for the same)
  • Ensuring timely delivery of required equipment and materials to the field units
  • Ensuring timely roll-out, upgradation and back-end integration of Broadband (CFA) network assets across Circles, in line with the overall network plan
  • Messaging, Provisioning, Billing, Security Solutions etc. (OSS, BSS)
  • Formulation of customer service strategy for CFA business unit
    oPre-sales service – products and services on offer, tariffs, feasibility, etc
    oService delivery – following-up with network unit, updating customers, etc
    oAfter-sales service– fault detection, fault resolution, cross-selling, etc
  • Management of all CFA Call centers
    o Designing Service Level Agreements (SLAs) – internal and external
    o Monitoring performance against business plan at Corporate level (by Circle)
    o Tendering/ negotiating with vendors for setting-up Call centers (if required) by liaisoning with GM (F) – CFA
  • Formulation of pricing guidelines and tariffs for all CFA products by liaisoning with GM (Finance) – CFA
    oEnsuring product profitability and regulatory compliance
    o Providing pricing guidelines to Circles
  • Design of short-term promotional schemes targeted at specific products and/ or customers by coordinating with GM (Finance) – CFA
  • Undertaking all activities related to Official Languages (OL) section
  • Incorporating recommendations from Circles based on learnings from local environment
  • Fixation of tariffs for new services and revision of tariffs of existing services